Terms & Conditions

  • Minimum Order of £50

  • Delivery is within 3 business days of order

  • Last orders are 6pm. Any orders received after this time will be classed as the following business day.

  • We do not deliver on Saturday’s & Sundays

  • Should you require delivery on a specific day, please specify in the delivery note section

  • Payment is taken before services are provided

  • Delivery will be carried out by us at an arranged time. If no-one is there to receive the order we accept no responsibility and there will be a redelivery fee of £25 (subject to availability)

  • Products will be delivered in a condition so that they are ready to be refrozen, refrigerated or consumed

  • Returns are not accepted due to the perishable nature of the goods and food safety precautions. Please state the product type and best before date when reporting any instance of non-conformity. Any item not conforming to specification must be notified within 24 hours of delivery to be considered for refund. Should a non-conformity come to your attention after this time please contact us immediately and it will be dealt with on a case by case basis. Photographic evidence of the non-conformity will be required.

  • Toyah Emily reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Toyah Emily web site.